6. Shaping our future together - Financial Services

Please give us your views on our draft budget proposal for 2019-2020 to 2021-2022 relating to Financial Services.

You can read the full proposal here: 6. Financial Services 

A short summary is: "We will make improvements to our process for collecting sundry debt income and how we manage our day to day treasury management portfolio. We will increase our fees and charges in line with inflation and reduce spend on services, such as external audit. We will also use the apprenticeship levy to fund the training costs of staff. We will review the structure within our Revenues, Benefits and Exchequer team to reflect the impact of Universal Credit on the number of housing benefit claimants and redirect vital resources to strengthen our focus on income collection. This will include withdrawing front-facing housing benefit staff from customer service centres, reducing telephone access for customers and sign-posting customers to our digital and self-service channels to enable staff to carry out more proactive debt recovery work."

You can find the full details of the budget consultation here: Shaping Our Future Together

Please give us your views on this proposal by taking part in this short online survey. Thank you.

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