Contact Centre Telephone Opening Hours 2018 - This consultation has now ended

As more and more customers chose to interact with organisations through digital services, and in line with industry trends, Newcastle City Council is looking to review its telephone opening hours in Customer Contact Centres. The current and proposed opening hours are detailed in the table below:

Please complete our online survey to give us your views on these proposals. 
The survey will be live until 6 January 2019
If you have any further questions or require any additional information please contact Rob Clark (Robert.clark@yhn.or.uk) 0191 2788695 or Luke Burton (luke.burton@newcastle.gov.uk) on 0191 2115613.
If you need this information in a different format, such as large print, please contact us at: amy.stillwell@newcastle.gov.uk. 

Wards

Start Date

14 November 2018

End Date

06 January 2019

Participants
0

Days Remaining

0

Result

Thank you for taking part in our consultation about contact centre opening times.  The proposal set out to consolidate our contact centre with Your Homes Newcastle, who will operate it on our behalf, and reduce the opening hours from 48.5 hours per week to 40 hour per week.

Following feedback, we have reviewed and revised the proposed opening hours. The contact centre is currently open from 8am - 6pm Monday to Thursday and 8am - 4.30pm on a Friday. Proposals published in November were to reduce this to 9am - 5pm Monday to Friday. Based on the feedback received, we will retain opening hours of 8am - 6pm on a Monday, but reduce to 8.30am - 4pm Tuesday to Friday which is 40 hours per week.If you require any further information please contact Luke Burton - luke.burton@newcastle.gov.uk.

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