What we're doing
We’re reviewing and recommissioning the adult home care service in Newcastle, and we want to hear from you. Whether you receive home care, or are a family member, friend or representative of someone who does, your views are vital in helping us improve the service.
About the survey
Our survey asks for your feedback on the overall home care service (not individual providers). It includes five sections covering:
We’re reviewing and recommissioning the adult home care service in Newcastle, and we want to hear from you. Whether you receive home care, or are a family member, friend or representative of someone who does, your views are vital in helping us improve the service.
About the survey
Our survey asks for your feedback on the overall home care service (not individual providers). It includes five sections covering:
- Information about you
- What matters most in your care
- What you need from care staff
- Your views on choice and independence
- Suggestions for the future
Please take part by answering the questions below. If you would like to open the questions in a separate browser tab or window, you can use this link: Home Care in Newcastle 2025 - please tell us what you think.
Most of our questions are multiple-choice and it takes 7-10 minutes to complete the questionnaire. If you choose to take part in the survey, you do not have to answer all the questions. Please give us your views by Monday 15 September 2025.
What happens next
Your responses will help inform decisions about the new home care contract. The findings will be published on Let's Talk Newcastle - Consultation Results
Most of our questions are multiple-choice and it takes 7-10 minutes to complete the questionnaire. If you choose to take part in the survey, you do not have to answer all the questions. Please give us your views by Monday 15 September 2025.
What happens next
Your responses will help inform decisions about the new home care contract. The findings will be published on Let's Talk Newcastle - Consultation Results
Need to raise a concern?
If you have concerns about your current service, please speak to your care provider first. For further support, contact Adult Social Carepoint by email at: ASCP@newcastle.gov.uk, or call: 0191 278 8377. Or you can speak to your allocated social worker or assessment officer (if you have one). If you need our Complaints process you can find it here: Newcastle City Council Complaints and Compliments
Confidentiality and safeguarding
Your answers are confidential, securely stored, and won’t be shared. No one will be identified from their answers or in any reports about what people told us. We will not share your answers with anyone else. We are committed to protecting your privacy when you use our services - full details of our Privacy Policy can be found here: Privacy Policy.
However, if your feedback suggests someone may be at risk of harm, we may need to act. You can provide your contact details at the end of the survey to help us respond appropriately.
However, if your feedback suggests someone may be at risk of harm, we may need to act. You can provide your contact details at the end of the survey to help us respond appropriately.
Accessibility
If you need this survey in another format (such as large print, Braille, easy read, paper copy, or another language), please contact us at Adultsgateway@newcastle.gov.uk.
If you are a care worker or service provider
If you are a service provider or a care work involved directly or indirectly in Adult Home Care Support in Newcastle, please complete the survey for professionals at this link: Care Worker - Home Care Recommissioning Survey 2025
