Support Needs for the Voluntary and Community Sector in 2025 - This consultation has now ended

We want to hear from stakeholders about their views on current and future infrastructure support and voluntary support services provided in two contracts by Newcastle City Council between 2023-2025.

The importance of the voluntary and community sector
Newcastle City Council continues to place great value on the contribution that the voluntary, community or social enterprise (VCSE) sector makes to the life and social fabric of Newcastle. It recognises that a thriving and vibrant sector is vital to ensuring that residents enjoy a high quality of life with opportunities to improve their own health and wellbeing, the wellbeing of their families, friends and neighbours, and the communities they live and work in.
How support is provided
There are two contracts.  One contract is with Connected Voice to provide independent infrastructure support for the sector, supporting it to develop and improve its internal capacity through funding success, training in key areas and governance support.  The other contract is with Volunteering Matters through the Volunteer Centre Newcastle.  This service includes: advertising volunteering opportunities and a matching and signposting service, creating and developing roles with organisations and supporting them with engagement, communication and good practice in volunteering. 
What we would like to you to do
We invite you to take part in this consultation to provide us with as much feedback as possible about your needs and requirements from this service, your experiences of services you have used, your awareness about services (whether or not you have used them) and your future needs, so that we can shape the contract appropriately. Please complete the survey at the bottom of the page to give us your feedback; you can also use this link to open it in a new browser tab or window if you like: Support Needs for the Voluntary and Community Sector in 2025
Other ways to take part
We will also hold several focus groups and discuss these contracts at the upcoming Neighbourhood Network meetings. You can find information on the Neighbourhood Network meetings here: Neighbourhood Network meetings or contact Kate Bowman by email to find out more about the planned focus groups here: kate.bowman@newcastle.gov.uk.
Confidentiality
Your answers are confidential, securely stored, and won’t be shared. We are committed to protecting your privacy when you use our services - full details of our Privacy Policy can be found here: Privacy Policy.

We can provide the survey or questions in a different format, such as large print, and you can contact Kate Bowman at: kate.bowman@newcastle.gov.uk to make arrangements, or phone: 0191 2773 560.

Wards
  • Arthur's Hill
  • Benwell & Scotswood
  • Blakelaw
  • Byker
  • Castle
... 26 Total Wards

Start Date

10 September 2025

End Date

15 October 2025

Days Remaining

0

Result

Thank you to everyone who took part in our consultation on current and future support for voluntary, community and social enterprise (VCSE) organisations in Newcastle. We received 62 responses from organisations of different sizes and types, and we are grateful for the time and insight shared.

Who responded
Most responses came from charities and charitable incorporated organisations, alongside community groups, social enterprises and other not‑for‑profit organisations. Organisations ranged from micro and small groups to large, city‑wide organisations.

What we found out
What is working well
  • Respondents told us that existing VCSE infrastructure support is valuable, particularly:
  • Representation of the VCSE sector in city‑wide discussions 
  • Networking and partnership opportunities
  • Training (including governance, safeguarding and trustee roles)
  • Funding advice and bid‑writing support
  • Information sharing through newsletters, websites and events
  • Many organisations reported positive outcomes from this support, including improved governance, successful funding applications, stronger partnerships, and better volunteer recruitment and management.

Volunteering support
Fewer respondents had used dedicated volunteering support, but those who had were very positive. Reported benefits included:
  • Improved volunteer recruitment and retention
  • Stronger volunteering policies and procedures
  • Increased visibility of volunteer roles
  • Better links with other organisations
  • A common theme was the need to increase awareness of volunteering support so more organisations can benefit.

Priorities for the future
Respondents were clear about what support is most needed going forward:
  • Volunteer recruitment and support
  • Ongoing organisational support
  • Accessible training, especially free or low‑cost options
  • Funding advice and sustainability support
  • More networking and partnership opportunities
  • Some respondents also highlighted the need for more targeted support around inclusion, youth work, governance and engagement with decision‑makers.

What happens next
We will use this feedback to:
  • Shape future VCSE and volunteering infrastructure contracts
  • Strengthen support for volunteer recruitment and management
  • Improve communication and awareness of available services
  • Ensure training, funding advice and networking remain core offers
Your feedback will directly influence how future support is designed and delivered across the city.

If you have questions about this consultation, would like to discuss the findings, or need this information in another format (for example large print, Easy Read or an alternative language), please contact us by email: communitiesteam@newcastle.gov.uk or phone at: 

Give us your views on current & future support needs for the voluntary and community sector

We want to hear from stakeholders about their views on current and future infrastructure support and voluntary support services provided in two contracts by Newcastle City Council between 2023 and 2025.

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