If you are currently using the Direct Payments Support Service, have used it previously, or if you know someone who is using this service - we'd like to hear your views!
What is this about?
Newcastle City Council wants to understand how well the Direct Payment Support Service is working for people who live in Newcastle. Please share your views with us before 31 July 2026 by completing this short survey.
Who we want to talk to
To help us improve the service, we would like to hear from people currently receiving a Direct Payment, from people who have previously had a Direct Payment, and people who work with or support people who receive Direct Payments. If this is you, please give us your views by answering these questions. If you know someone else who this applies to, please let them know about this and ask them to take part.
You can answer the questions at the bottom of the page; if you would like to view them in a browser tab, click here: Direct Payments Support Service Recommissioning 2026
What will happen next?
The information shared with us here will be used to inform future recommissioning of the Direct Payment Support service. We will share a summary of findings and key feedback themes here on Let's talk Newcastle Online following the recommissioning process, around December 2026.
If you have any questions, or you need this information , please email us at: adultsgateway@newcastle.gov.uk or call 0191 278 7878 and ask for 'Direct Payments Support Service'.
Keeping your answers private
We will store your responses securely, we will not share them with anyone else, and we will not use them for any other purpose. Your answers will be kept private and you cannot be identified from them. Please note that it is not possible to change or delete your answers once you have submitted them. We are committed to protecting your privacy when you use our services, and the full details of our Privacy Policy can be found here: Let's talk Newcastle Online Privacy Policy
If you have a complaint
Please note that this is not a complaints form; if you do want to make a complaint about this service, you can find our complaints policy here: Making a Complaint
