Join us for a Meaningful Engagement Session exploring how important housing information is shared with tenants. We'll look at how tenancy agreements can be made clearer and easier to use, and discuss how the new Rightsizing Scheme should be communicated in a way that is supportive, respectful and easy to understand.
Meaningful Engagement Sessions give tenants the opportunity to influence how services, policies and important information are communicated. This session will focus on two areas: the tenancy agreement and the new Rightsizing Scheme.
We are not asking tenants to approve legal wording or make decisions about policy. Instead, we want to understand how tenants experience receiving and using important housing information, and what we can do to make that information clearer, more accessible and more useful.
During the session, we will:
- Share how feedback from previous engagement activities has helped shape our approach to engagement and communication.
- Explore tenants' experiences of receiving and using tenancy agreements.
- Discuss what makes housing documents easy or difficult to understand.
- Consider how information can be better organised, summarised and signposted.
- Introduce the new Rightsizing Scheme and explain why it is being developed.
- Discuss how the scheme should be communicated to tenants in a way that feels supportive, transparent and respectful.
- Explore the language, information and reassurances that would help build trust and reduce anxiety.
The feedback gathered will help us develop tenant-led principles for presenting tenancy agreements and shape guidance on how the Rightsizing Scheme is introduced and discussed with tenants. This will help ensure future communications are clear, accessible and focused on the needs and experiences of tenants.
