Home Improvements Group 2026-2027

Are you a Newcastle City Council housing tenant? Would you like to help improve council homes and housing services? The Home Improvements Group gives tenants the chance to share their views on housing investments and improvements. Members help us understand what matters most to tenants and give feedback on plans for improving homes. By joining the group, you can help make sure tenants' voices are heard and help shape future housing improvements across the city.

About the Group

The Home Improvements Group gives housing tenants the opportunity to work with us and have a say in decisions that affect council homes.

The group meets quarterly to discuss housing improvements, planned maintenance, and other projects that help keep homes safe, comfortable and in good condition.

The group helps us to:

  • Share tenants' views on housing improvements
  • Discuss plans for future investment in homes
  • Help decide what improvements are most important
  • Give feedback on services and projects
  • Suggest ways to improve the customer experience
  • Help make sure money is spent where it is needed most
  • Make sure tenants' voices are included in decision-making
Members can ask questions, share ideas and hear how their feedback has helped shape services and future plans.

Who is the Group For?

The Home Improvements Group is open to Newcastle City Council housing tenants who want to help improve homes and services. We're looking for people who:

  • Want to make a difference
  • Are happy to share their views
  • Can listen to other people's ideas
  • Enjoy working with others
  • Want to help improve homes and neighbourhoods for all tenants
No specialist knowledge is needed. We will provide information and support to help everyone take part.

How Can You Get Involved?

If you would like to find out more about the Home Improvements Group or how to join, please get in touch.

📧 Email: getinvolved@newcastle.gov.uk
📞 Telephone: 0191 211 5400


If you need this information in an alternative format or another language, please phone 0191 211 5400 or email getinvolved@newcastle.gov.uk 

Wards

Start Date

01 April 2026

End Date

31 March 2027

Days Remaining

161

Result

Minutes of meeting 

21 May 2026
  • Improved communication was the main issue raised by residents.
  • Residents wanted clearer information about planned works, timescales, and what to expect.
  • Concerns were raised about delays to improvement works and lack of updates.
  • Residents highlighted the need for contractors to be respectful and leave properties clean.
  • Actions were agreed to improve resident communications and understand barriers to works being completed.

Minutes from meeting 

24 September 2026
  • Residents highlighted the importance of clear and timely communication about planned works.
  • Feedback was provided on contractor performance and resident experience during improvement works.
  • Members supported greater resident involvement in future investment and procurement decisions.
  • Concerns were raised about proposed changes to waste disposal arrangements and potential impacts on residents.
  • The group stressed the need to keep residents informed about programme timescales.
  • Members supported renaming the Home Improvements Group to better reflect its purpose.




Get involved - Expression of Interest form

Get Involved – Register Your Interest Today! We offer a variety of opportunities for you to get involved with Newcastle City Council Housing Services, from joining one of our working groups to simply receiving regular updates. You can choose to participate as much or as little as you like — or just request more information to start. Please complete the short form below to let us know your preferences, and we’ll be in touch with more details.

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