Minutes of meeting

• Residents raised concerns about repair delays, communication, and jobs not being completed right first time.
• Improvements are being introduced, including a new area-based working model and better communication with residents.
• Delays were identified as the main cause of complaints, with work underway to improve service quality and contractor performance.
• Residents suggested more convenient ways to manage appointments and provide feedback.
• Concerns were raised about ongoing issues in high-rise blocks, with follow-up actions agreed. 
• Residents were encouraged to continue sharing feedback to help shape future improvements to the repairs service.

Minutes of Meeting

• Residents discussed repairs satisfaction and suggested improvements to how feedback is collected from tenants. 
• Concerns were raised about delays to repairs, planned improvement works and lift repairs, alongside a need for better communication with residents. 
• Residents highlighted neighbourhood issues including fly-tipping, untidy gardens and parking concerns. 
• Suggestions were made to improve repair reporting, including the future use of photo submissions and tenant information resources. 
• Actions were agreed to review resident feedback processes, investigate local concerns and provide updates on ongoing works and service improvements.