Join us for a Meaningful Engagement Session focusing on housing information, policies and services. We'll explore proposed improvements to the tenancy agreement, a redesigned housing website, the Void Management Policy and a new Fencing Policy, helping to ensure information is clear, accessible and reflects tenants' expectations and experiences.
Meaningful Engagement Sessions give tenants the opportunity to influence the information, policies and services that affect their day-to-day experience as council tenants. This session focuses on four areas where clear information and communication are essential: the tenancy agreement, the housing website, the Void Management Policy and the Fencing Policy.
We will begin by revisiting feedback from a previous tenancy agreement session and sharing how tenant feedback has influenced a proposed redesign. Participants will have the opportunity to review the new layout and consider whether key information is easier to find, understand and use in real-life situations.
We will also explore plans for a redesigned housing website. Tenants will be asked to consider whether information is located where they would expect to find it, how easy it is to complete common tasks, and what housing performance information should be published and prioritised.
In addition, we will discuss the Void Management Policy, which sets out what happens between one tenant leaving a property and another moving in. Rather than reviewing the policy line by line, we will explore whether it reflects tenants' expectations of a council home and whether the information provided would help new tenants understand what to expect before moving in.
Finally, we will look at the proposed Fencing Policy. This discussion will focus on whether responsibilities for fencing are communicated clearly, what practical issues tenants may encounter and what information or support may be needed when the policy is introduced.
During the session, participants will have the opportunity to:
- Review the redesigned tenancy agreement and test how easy it is to find important information.
- Explore a proposed housing website structure and discuss common tenant journeys.
- Identify what housing performance information matters most to tenants.
- Share expectations about the standard of a property before a new tenant moves in.
- Discuss communication and customer experience relating to the voids process.
- Explore how fencing responsibilities are understood and what support tenants may need.
- Highlight opportunities to improve information, communication and accessibility across housing services.
The feedback gathered will help shape future communications, website development and policy implementation, ensuring that information is designed around the needs, expectations and lived experiences of tenants.
