Join us for a Meaningful Engagement Session focused on the Competence & Conduct Standard. This session will give tenants the opportunity to help shape how Newcastle City Council engages with residents on matters relating to staff professionalism, standards of conduct, accountability, and tenant scrutiny.
Meaningful Engagement Sessions are flexible opportunities for tenants to come together and discuss topics that matter to them, helping to shape services, policies and future plans. This session will focus on the Competence & Conduct Standard and how tenants can play an active role in influencing and scrutinising decisions relating to staff professionalism, behaviour and accountability.
The government expects councils to provide meaningful opportunities for tenants to influence and scrutinise the development of policies and decisions relating to staff competence and conduct. Before deciding how this should work, we want to hear directly from tenants about what meaningful involvement looks like and how we can make participation accessible, transparent and effective for everyone.
During this session, we will explore:
- What meaningful engagement, influence and scrutiny should look like in practice.
- How tenants would like to be involved in discussions about staff professionalism and conduct.
- Barriers that may prevent people from taking part and what the council can do to overcome them.
- The best ways to gather views from a wider range of tenants, including those who do not usually get involved.
- How tenant feedback should be considered as part of decision-making processes.
- What checks and balances should be in place to ensure tenant views are listened to and acted upon.
- How the council can demonstrate accountability and provide clear feedback on decisions and outcomes.
Through a mixture of discussion and interactive activities, tenants will help design an engagement approach that is accessible, meaningful and fit for purpose. The ideas and recommendations gathered during the session will be used to develop future arrangements for tenant involvement and provide clear routes for influence and scrutiny, ensuring tenant voices remain at the heart of decision-making.
