Transforming the Adult Social Care Front Door 2024-2025 - This consultation has now ended

What we would like you to do
Over the next year, the Council will need to make tough decisions to balance next year’s budget due to Government cuts, inflation and increasing demand for services such as social care as more residents require support. This short survey is to help us find out what you think about our proposal for the adult social care 'front door'. Here's a summary of what we propose: 
“The adult social care 'front door' is where someone first comes into contact with adult social care services in their local area. In Newcastle, this is usually our Social Care Direct service. We want to look at what services are offered to people when they first make contact with us, with the aim of providing rapid short-term support, information and advice, to try to prevent longer-term need for services and help people stay well for longer." 
We are consulting on all our proposals between 30 November 2023 and 17 January 2024. Have your say by completing the short survey here: Your views on transforming the adult social care front door , or by emailing us at: We have also produced a PDF copy of our questions, which can be found at the bottom of the page and can be printed off, completed, and returned to us at:  FREEPOST Let’s Talk if this is easier for you or someone you know.
Here is the Integrated Impact Assessment (IIA) for this proposal, a summary of what we propose to do, and the impact we expect it will have: Transforming the Adult Social Care Front Door 2024-2025. You can also find it attached to this consultation at the bottom of the page. Please do give us your views.
If you have questions
If you have any questions about this or you need the consultation materials in different formats, such as large print, you can email us at:, call 0191 278 7878, or write to us at: FREEPOST Let’s Talk
What happens next
After the consultation closes, in February 2024 Cabinet will be asked to recommend the post-consultation budget to City Council. City Council will debate and vote on the budget at their meeting in March 2024. We will publish the final budget proposals, including a report on the consultation findings, on our website: Newcastle City Council. Thank you for giving us your views.

Start Date

30 November 2023

End Date

18 January 2024


Days Remaining


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